shipping

Shopping Guide

Delivery Options

All packages are shipped via FedEx. Final delivery of packages to PO / APO boxes and US territories will be made via your USPS mail carrier. Please note that with these deliveries only an estimated time of delivery is provided, not a guaranteed date of delivery.

For international shipments please select “pick up at office” upon checkout and we will contact you with the shipping charge. Please note that for all international shipments we ship with USPS.

Please allow 3 to 10 business days for delivery to your home or office. Transit time is the number of business days after the ship date. Please allow additional time for processing and packing your order. Our shipping department is closed on weekends and US National holidays.

Each order is limited to one delivery address.

Shipping Fees

Total PurchaseContinental U.S.Hawaii, Alaska
$60.00 or AboveFree$15.00
$60.00 Below$7.00$20.00

Currently FedEx Priority Overnight, FedEx 2-day, and FedEx First Overnight are not available.

Payment

We accept American Express, Discover, Visa, Mastercard and PayPal. Please note that there is a 24 hour holding period on all purchases made with debit/credit cards. These rules still apply if you opt for UPS Next Day Air, UPS 2nd Day Air and UPS 2 Day Select. There is no holding period for PayPal transactions.

Coupon

For the customers who use the coupon, please enter the coupon code in the blank on the confirmation page of your purchase.
If the coupon is applied successfully, the discount will reflect on the total amount.

Return and Exchange Policy

We do not accept returns and/or exchanges. If your shipment was damaged in transit or if you received the wrong item(s), please email us within 7 days of receiving your order.

Email address: supportusa@lupicia.co.jp

Change Order and Cancellation

All orders are final and will be processed once you have clicked on the "place order" icon during checkout.

We will email you the final confirmation within 24 hours after you have placed an order.

If you need to change or cancel your order please let us know ASAP - don't wait for the confirmation email.

Emails from LUPICIA.

If your e-mail account is set up to only accept e-mails from certain domains, Please make sure that LUPICIA's e-mails can be received.

Domains used by LUPICIA is [lupicia.co.jp] and [lupiciausa.com].

If you didn't receive our e-mail,You can also check your spam or junk folder to see if the message was filtered there.

In order to use Hawaii or Alaska as a state, please select United States (Hawaii,Alaska) as the Country.
If you didn't receive our e-mail.